By Jon Miller | Post Date: November 12, 2004 1:16 PM | Comments: 1
Bear McLaughlin, Operations Consultant
During my journeys of training Office and Manufacturing Lean tools and techniques, I致e come across the same key in any business environment, OWNERSHIP, no ownership, means no success.
How do you generate ownership and what does that even mean? It is much more than just having a champion or the leaders telling you they believe in Lean, Six Sigma, or the Toyota Production System (TPS). True ownership is instilled at every level of employee, which then transforms itself into continuous process improvement, the Kaizen culture.
The dictionary definition of ownership (1.The state of being an owner; the right to own; exclusive right of possession; legal or just claim or title; proprietorship.) changes in the reality of the workplace. We have been trained that ownership is only within the Chain of Command (our managers and leaders), but this isn't true. Every successful kaizen team is proof of this.
Creating ownership may seem like an almost overwhelming and complex task, in reality it just takes a few simple steps to promote. Involvement! Yes, involvement, when you step back and take the role of coach, mentor, or trainer and let the real experts (participants) apply their knowledge, you have started on the path to ownership and cultural change. When you ask a Kaizen event participant to write an idea on a post-it, easel board, or to talk about their process, 7 Wastes in the area, frustrations, and ideas, the path to ownership is being forged. When we talk or write about our areas and processes it becomes personal, we have control or knowledge, and these things are ownership.
Involvement creates ownership, and that leads to success in a Lean enterprise transformation.
1. Source: Webster's Revised Unabridged Dictionary, ｩ 1996, 1998 MICRA, IncComments are moderated to filter spam and inappropriate content. There may be a delay before your comment is published.