By | Post Date: November 8, 2004 3:54 PM | Comments: 0
Where Does Lean Apply in Hospitals?
Friday afternoon is a great time to call up the customers and find out what's on their minds. At Gemba we continue to benchmark with hospitals that are doing kaizen and pioneering Lean Healthcare. So last Friday I put on the headset and rang up an Administrative Director we met at a conference earlier this year. This guy heads up all the Lean efforts throughout their many locations.
I asked "If you could open up a Kaizen course catalog and find any class you wanted, what would it be?"
"Any Lean class I want? I'd want Value Stream Mapping for Healthcare." In his world, there's a big difference in the amount of care each patient requires. Some of them are deathly ill, some are ambulatory. It's critically important to be able to manage resources at hospitals according to the types of patients and the types of care they are receiving according to the healthcare Value Streams. Value Stream alignment and managing by Value Streams means organizing a cross-functional team and the required equipment and medical devices around a line of care of a particular set of patients.
"We're looking for setup reduction in all areas. Clinical, Lab, Patient Visit Prep, everywhere. For us it's all about being ready and there's really not much in the way of Standard Work published in these areas."
So in the course of half hour conversation, we get some great ideas for classes to offer at the Lean Learning Lab. We're developing the curriculum now, and we hope to schedule several Lean Healthcare sessions early next year. Stay tuned.Comments are moderated to filter spam and inappropriate content. There may be a delay before your comment is published.