By Jon Miller | Post Date: March 5, 2006 6:50 PM | Comments: 10
An interesting blurb in The Detroit News today titled For Toyota Briefing, Timing's Everything gives an example how at Toyota "... the renowned Toyota Production System is not limited to making production leaner and more efficient. It permeates every facet of the business, from vehicle development and purchasing to sales, administration -- even public relations events."
The public relations event in question is a February 27, 2006 meeting between Toyota President Watanabe and a group of 10 reporters. The available time for the meeting was 7 minutes, from 21:08 to 21:15, accrding to the article.
"That worked out to a remarkable talk time of 48.0 seconds per reporter" says the article. "Talk time" of 48 seconds... how does that work?
Checking their math, if each of the 10 reporters was allowed 1 question, and since there are 60 seconds per minute and 7 minutes available:
Takt Time = Net Available Time / Customer Demand
Takt Time = (7 minutes x 60 seconds / minute) / 10 questions = 420 seconds / 10 questions
Takt Time = 42 seconds / question
So I guess Takt Time is 42 seconds but the "talk time" of 48 seconds assumes a 14% overrun (6 seconds) per reporter. The 42 second takt time is for both question and answer, so it sounds like the reporters need to kaizen their talk time!Comments are moderated to filter spam and inappropriate content. There may be a delay before your comment is published.