By Jon Miller | Post Date: January 20, 2007 11:46 AM | Comments: 0
Modern marketing gurus will tell you that in order to build customer loyalty you need customers to develop a deep, emotional attachment to the brand. One of the ways this is done is by telling engaging stories about the brand. Toyota seems to have gotten this memo, and when it comes to building customer loyalty they're starting young.
Toyota has built a kuruma kodomo site (Car Kids Site) which attempts to educate kids and future Toyota customers by in the sections called What kind of company is Toyota Motors?, How Are Automobiles Made?, Environmentally Friendly Automobiles Manufacturing and People Friendly Automobile Manufacturing.
There is information here that is interesting for kids aged six through thirty six, thanks to the off-beat humor in the animations in the How Are Automobiles Made? section. The yellow-faced alien is the child while the pale-faced aliens are meant to be Toyota new product development and planners. Here is a sample of the dialog from the Product Planning animation:
Planner (R side): The meeting is about to begin. Please take a seat.
There is a "virtual factory tour" here if you like this sort of animation. The following sequences are available for viewing, from planning through manufacturing and sales.
In this animation sequence, a small group of elementary or kindergarten students (rabbits + alien) come to tour the assembly line, only to switch places with the factory workers who decide that they want to do the tour themselves, leaving the TPS kids to work on the assembly line. What follows is a series of lessons in how the assembly line operates. See if you can understand what is going on.
The whole site is well done. I learned some things. The animations all have a humorous twist to them. I wonder if these were all approved by corporate PR? The humor is harmless, and aimed at children but certainly not common fare for a global industrial company.Comments are moderated to filter spam and inappropriate content. There may be a delay before your comment is published.