Holy Crap Jon!

A great way to keep a lean transformation going.

That is so simple it's brilliant! I sometimes forget the simple things and get caught up in the tools.

I remember the first time I heard this story... it was one of those moments where I just sat back with my little Six Sigma hat on and thought... now that is a cool idea. Thanks for sharing Jon. Cheers whereever you are in the world. I am actually home for once!

I think that really works well in a manufacturing environment. But how about in the office environment where employees sit at their desks and work with the PC? Processes and many types of waste as such are not so transparent and hence more difficult to observe.

That's a great point Oliver. The stand in the circle exercise works well in the office, but as you say it can be harder at first to see waste. One of the problems that you write down in 30 minutes may be "I can't see waste" or "I don't really know what people are working on" or "Problems aren't visible" and these could become breakthrough improvements in visual management.

You can always start by identifying safety, quality, environment, and energy losses if the 7 wastes are hard to find. For example you can turn off lights in empty rooms, clean up the insides of a filing cabinet, or identify work positions with bad posture, etc. You can make a short-term fix and plan and/or implement long-term root cause countermeasures for at least one of them.

The purpose of the stand in the circle is 80% building awareness and rewiring your brain so that you see many small problem, and 20% to make actual improvements. So if waste is hard to see, this is all the more reason to do it.

60 minutes, I wish! I had the opportunity to work with Yoshi Natsume who was Toyota’s head of Quality Engineering for North America, now retired. We were at a tier 1 supplier working to help them improve. He pointed to 4 tiles on the floor which made a 2’ square. His instructions were simple, stand here and observe till I come back. Four hours later, he came back. Amazing how the simplest things can resonate the strongest. The exercise also helps you to appreciate that God gave you two eyes, two ears and one mouth for a reason. You should do a lot more looking and listening and when you do talk, it should be to ask a question.

Great idea - and pushing for 30 items is a nice stretch! I wonder if this might work for software development; see http://silkandspinach.net/2007/09/05/stand-in-the-circle/ for some thoughts.

Brilliant, and yes, from a software development perspective, getting the developers out and just watching people attempt to use their solutions should do wonders for their appreciation of problems they would never see, being too close to the software themselves.

Observation is a wonderful tool, in many instances. Some great techniques have cropped up in recent years (ok, decades) from the Usability field, combine with Agile Development, and continuous software improvement is distinct possibility!

Cheers,
Dan

Great Idea, this circle thing
I am using it at the end of my day when everything is quiet, but thinking of allowing my value stream managers in the circle as well

I have been working for kodak for 23 years. We have also started the lean process. Standing in a circle is one of my favorite lessons, I teach to managers. Eyes for waste is my slogan!

I like the idea. I'm going to use this in my lean journey. I think this is very helpful to let managers discover wastes with in their surroundings.
Thank you so much.