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We Have No Idea When Your Books Are ShippingThat is essentially what our printer told us today when we inquired on the status of the Taiichi Ohno books. I won't name the company that is involved, but we're looking for another printing and fulfillment partner. The books are in a happy place called "fulfillment" where we are told they can spend 10 to 15 days, maybe more. It's 2007, not 1450 for pete's sake. Why is the printing value stream treated as a black art? It reminds me of a cartoon I saw of an engineer looking at a flow chart, where one of the boxes near the end says "then a miracle happens." My apologies to everyone who pre-ordered and expected to be reading the book by now. Look for something extra in your box when the book finally arrives. We will certainly create an internal A3 report and take corrective action once the books start shipping and we can do hansei. By Jon Miller - March 19, 2007 5:41 PM 
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"I won't name the company that is involved, but we're looking for another printing and fulfillment partner." Is that not 'management by selection'?(cf: 'The Kaizen Mindset Requires Starting with Scarcity') Not sure what your commitments are with this particular printer, but the post from the folks at Evolving Excellence seem to have found a solution that is right up your alley. Touche, Mindosan. We can and will kaizen our part of the book production process. Sadly, we have no leverage at all to do kaizen with this supplier. We aspire to management by kaizen but there are certainly times when we practice management by selection. I found several raves about Oddi Printing (www.oddi.com). They seem able to predict when an order will be delivered in the US from their plant in Iceland. Pretty simple really, find another printer and tell the other company that since they missed production date you won't do business with them ever again. Let the power of the consumer speak. |
