By Jon Miller | Post Date: September 26, 2007 12:26 PM | Comments: 0
Marcie MacRae posted an excellent article about customer service titled 10 ways to improve customer service based on her deep experience in that area and the 10 Commandments of Kaizen, which are rephrased here:
1. Let go of your fixed ideas and be open to new ones
Read her full article here to gain Marcie's perspective on how to kaizen customer service.
The 11th way to improve customer service is to remember your internal customer and follow Marcie's 10 ways to improve customer service. Apply this thinking to every step within your own organization and you will develop a winning customer service team.Comments are moderated to filter spam and inappropriate content. There may be a delay before your comment is published.