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Ambiguous Visual Controls: It Is OK to Rest Against Window

Part of the ethos of a lean organization is the constantly improve by exposing problems and then systematically solving these problem. Visual controls make problems visible by providing norms you can see. The best visual controls are simple, unambiguous and direct. I saw this visual control on the window of a Budapest subway recently. It is what I would call an ambiguous visual control.
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At first glance you can mistake it for the familiar "do not" symbol of the red circle with a line through it. However, closer examination only serves to befuddle.

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What could this possibly mean? Perhaps "it is OK to rest against the window?" It almost looks like this stick figure person is taking a seat on the window sill, all of 1 cm wide. But why would anyone want to spend money printing and adhering labels to indicate this?

The Budapest subway stations are rustic and charming with old tile and woodwork, so could the sticker mean "come and peer out the window?" Since the window was open, the meaning may have been "these windows can be opened" but this is also odd since the windows do not open from bottom up but pull top-down. These sorts of visual controls could almost make us feel we are not following some simple instructions that everyone else understands.

This doctored version of the visual control is clearly saying "whatever you're thinking about doing to this window, don't do it!" and only true rebels would approach the subway window with bad intent. Even if the consequences of sitting / resting against / peering out the window are not clear, people will generally not loiter around windows with such a visual control.

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Ambiguity and creates variation and variation creates waste. What's a visual way of saying "post no ambiguous visual controls"?

By Jon Miller - June 3, 2008 2:17 PM

Comments

Ambiguity is dangerous. I think that is saying you can open the window.

Posted by: John Hunter - June 3, 2008 7:02 PM

It almost looks like it's indicating you should open it in an emergency. You're right, it's ambiguous!

Posted by: Mark Graban - June 4, 2008 10:54 PM

This article made my day. So funny! Did you intend it that way?
I interpret the sign as "Do not open window all the way" but then I may be wrong. If it's a subway, the windows should not be opened period, isn't it? What fresh air is in a tunnel?

Posted by: Gabriela - June 5, 2008 1:15 PM

Yes I did.
With permissive visual controls like these, you could probably get away with quite a lot around those windows...

Posted by: Jon Miller - June 8, 2008 11:45 PM

Hi All!
Yes you have right. Let me comment it, because I'm from Hungary :-) not far from Budapest
This visual control is not right, but all of the Hungarian people knows that, especially after they have tried ... at least one time ... :-)
John, are you working in Hungary now?

Posted by: Robert Kesztler - June 11, 2008 7:00 AM

One more comment:
The sign should say: "Be careful if you open the window"
(it is necesary to get fresh air into the subway wagon)
On the first picture, at the top you can see one long white fixed bar to be sure and prevent the mentioned jumping ... :-)

What can I say ... we have! :-D

Posted by: Robert Kesztler - June 11, 2008 7:08 AM

Hi Robert.
Yes we are working in Hungary and we enjoy it very much. When we design visual controls we need to think about clarity and simplicity. What are we trying to prevent or control? If it is a safeguard reminder when opening the window, that is not such an easy concept to put into a simple picture. Perhaps a cartoon series of 2 or 3 pictures would be good. I remember from childhood a cartoon of a child getting their finger stuck in a closed subway door, and crying a big tear. In fact the door does not hurt at all if your finger is stuck in it, but we were too scared to try until we were older boys. Effective visual control.

Posted by: Jon Miller - June 13, 2008 9:48 AM

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