By Jon Miller | Post Date: February 4, 2009 11:53 PM | Comments: 4
There are many kaizen tools and skills you will find explained in this blog and in those listed to the right of this page in the Blogroll section. More important to the effectiveness new operations leader are the following three actions:
1. Model the behaviors they want to see in those who follow you. If you want punctuality from your team members, always be on time. If you want a clean workplace, never hesitate to lift a broom or pick up a piece of trash on the floor. In other words, lead by example. No gesture is too small, as these have a combined effect over time. Every action is like an advertisement and a marketing and ad man will tell you it takes a minimum 7 exposures to an ad for a viewer to retain the message. This is a passive way of teaching but small, deliberate actions can speak more clearly than loud and fancy words.
2. Work through teams to set and achieve goals, solve problems and learn in the process. In the lean thinking philosophy we say "a leader is a teacher". A leader is only as good as their team, so unless you are blessed with a brilliant team, you can only succeed by helping your team mates increase their skills and knowledge.
3. Communicate, communicate, communicate through a process of listening, speaking, doing to make your goals and intentions known well in advance. Even when the people following you don't completely agree with what you are saying, if you are fair, open and honest at least they will trust and rely on your word. Once you demonstrate credibility by proving that you are there to help them succeed, they will take more interest in your communication and facilitate it by providing you with useful communication, feedback, and ideas for improvement.
Is There A Manual for an Operations Leader? Actually...
Here is a quick navigation guide. Click on one of these red buttons on the top left of the page:
And among the useful information here, you will find a link to a Adobe Acrobat PDF of the original TWI manuals available for download. Download the Adobe Acrobat Reader here if you don't have it.
Like this one on Job Instruction. It's worth owning a copying and studying. Be sure to check out all of the other manuals as Job Instruction is just one of several key skills for an operations leader.
For those of you who have gone down this path and have learned your lessons (the easy way or the hard way), what is your best piece of advice to a new operations leader?Comments are moderated to filter spam and inappropriate content. There may be a delay before your comment is published.