By Jon Miller | Post Date: August 3, 2009 2:57 PM | Comments: 0
Today I was able to drop in on a customer on the return leg of a business trip. I was looking forward to visiting old friends whom I hadn't seen a few years, the new building they had moved into in early 2009 and also their progress on the learn journey. I wasn't disappointed at all by the progress our client had made over the last few years in changing the culture into one of daily kaizen and high engagement by everyone working there. My lean learning began from the moment I pulled the rental car into their parking lot.