By Jon Miller | Post Date: January 18, 2011 12:45 AM | Comments: 1
Every so often John Hunter of the Curious Cat Management Improvement Blog organizes a handful of us to review the writing of other bloggers. The 3rd annual review involves 14 bloggers introducing the work of 50 others. My choice was to review the work of two Seattle-based blogs over the past year: DailyKaizen and The Lean Thinker. In the interest of full disclosure, I have done business with authors of both blogs or the organizations they work for and count these bloggers and lean practitioners among my good friends.
An post in January of 2010 began the year of blogging with some reflection:
Another year on, we are not so much surprised as impressed. DailyKaizen is unique in that it is written not by one person but by a team of bloggers, all of whom work for at participate directly in the ongoing and historic lean enterprise transformation at Group Health Cooperative. The wide variety of voices, topics, experience and questions raised keeps DailyKaizen always fresh and relevant. On any given day a blog post may delve deeply into topics such as respect for people, daily huddles, purpose for a process or for the work we do, linkages between processes, nemawashi, how to make lean events successful, cause an effect, and motivation:
I have been thinking a lot lately about how as an organization we can do a more effective job at engaging people in their every day work. Over the last six months we have learned a lot through our Frontline Improvement (FLI) work, which I have written about extensively in past blog posting. While this work has been exciting and is showing results it also still relies on a lot of focus and project organization from management. It may be influencing the culture in the right direction, but it seems insufficient to meeting our aspirations. FLI is one important part of a much larger and lagging people management system.
The occasional stories from physicians who participate in lean events to redesign the healthcare delivery process are very encouraging, and revealing of the great opportunities that exist to improve quality of care and reduce cost. A typical story from the front by a doc from last year reads:
We are on the lookout for the Eight Wastes of Primary Care.
I get dizzy when I think how far we can go with this.
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